Create a new user

Lumary WFM - This article explains how to create a new Salesforce user to give them access to Lumary.

To ensure enterprise level data security and storage, Lumary runs on the Salesforce platform. This means that you'll need to set up new users through Salesforce to provide access to Lumary packages. You'll need to have the relevant licences available in your subscription to assign them. Find out how to check for available Salesforce licences.

Required and supported packages

Available with: Lumary WFM
Supported in: Lumary DC

If you're creating a new user who will need to be set up with information for rostering, award interpretation and/or payroll, you'll also need to create a worker record. If no records have been created for your new user yet, you can complete both processes and begin setting up your worker from the User Set Up Console.

To create a new user:

1. Click on the Setup cog icon.
2. Select Setup from the drop-down menu.
3. In the left panel, scroll down to Administration and click on the Users tab.
4. Click on Users.
5. Within the All users section, click on the New User button.

6. Enter information about the user into the relevant fields. Fields marked red are mandatory and some will be auto-filled based on other entries. Key fields to check and/or complete are listed in the following table.

Field	Description
First Name	The user's first name.
Last Name	The user's last name.
Alias	Auto-fills from the user's first and last names.
Email	The user's email address.
Username	Auto-fills from the user's email address.
Nickname	Auto-fills from the name in the user's email address. We generally recommend sticking with this nickname as it will make the login process easier for the user.
Role	Defines the user's level of access to various records.
User License	The type of Salesforce licence for this user. Different Salesforce licences affect the access level of the user's Lumary account, as per the table in the profile section below.

Under User License, you may see other options, such as Chatter. These will not provide access to Lumary systems and should not be selected when setting up a new user. If you do not see a Salesforce option, contact the Lumary Customer Success team.

• Profile - the type of Lumary profile for this user. This will affect which screens the user can access and what information they can change in the Lumary system. This will usually depend on the user's role within your organisation. It will also depend on which Lumary product you use to access Lumary WFM. For example, if you use Lumary DC, you must select a profile with a Lumary DC prefix. Different profile levels require different Salesforce licences, as per the table.

Type	Licence	Profile
Basic	Salesforce Platform	Lumary DC - Frontline User
Standard	Salesforce Platform	Lumary DC - Standard User
System Administrator	Salesforce	Lumary DC - System Administrator

• Time Zone - this setting is listed further down the form, under Locale Settings. It will default to the zone that has been defined for your company in Salesforce under Company Information. This should only be changed if your user is working in a different time zone than the rest of your company.

If you're using the calendars in Lumary to create and track appointments, make sure that the user's Time Zone setting matches the time zone used on their PC or device. This will ensure that times displayed on the calendar match the times shown on session records.

7. All other selections can be left with their default settings or modified as required.

At the bottom of the form, under Approver Settings, there is a checkbox field labelled Generate new password and notify user immediately. This checkbox is ticked by default. This means that the user will be sent a login request email. This will expire after 24 hours. If the user does not access their account within 24 hours, you'll need to reset their password.

8. Once you're happy with the settings for your new user, click on the Save button.

Each user also requires at least one permission set to access the system. This further defines the level of access for different groups of users.